Data Protocol

We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you visit our Site.

• Contact information: name, email address, phone number, company name, and job title submitted through our intake forms, contact forms, or email correspondence.
• Project information: business requirements, technical specifications, and other details you share during consultations or project scoping.
• Account and billing information: billing address, payment method details (processed securely through our third-party payment processor, Stripe, we do not store your full credit card number on our servers).
• Communications: records of correspondence between you and Durk AI, including emails, form submissions, and consultation notes.
• Usage data: information collected automatically, including IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages, and click patterns.
• Device information: device type, screen resolution, language preferences, and other technical information transmitted by your browser.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services, including AI training, AI operations, digital infrastructure, and growth systems consulting.
• To communicate with you, respond to inquiries, and provide customer support.
• To process transactions, send invoices, and manage billing through our payment processor.
• To send administrative information, such as project updates, engagement milestones, and changes to our terms or policies.
• To improve our Site, services, and user experience through analytics and usage patterns.
• To detect, prevent, and address technical issues, fraud, or security concerns.
• To comply with applicable laws, regulations, and legal obligations.
• To enforce our Terms of Service and other agreements.

We use third-party analytics services to understand how visitors interact with our Site. These services may collect information about your browsing behavior using cookies, pixels, and similar technologies:

• Google Analytics (provided by Google LLC): collects anonymized usage data including pages visited, session duration, traffic sources, and geographic region. Google Analytics uses cookies to distinguish unique users. Data is processed in accordance with Google's Privacy Policy. You may opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Microsoft Clarity (provided by Microsoft Corporation): records anonymized user interaction data including clicks, scroll behavior, and session replays to help us understand how visitors use the Site. Clarity may use cookies and similar technologies. Data is processed in accordance with Microsoft's Privacy Statement.

We may share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for the purposes we specify and in accordance with this Privacy Policy:

• Payment processing: Stripe, Inc. processes payments on our behalf. When you make a payment, your payment card details are transmitted directly to Stripe and are subject to Stripe's Privacy Policy.
• Analytics: Google LLC (Google Analytics) and Microsoft Corporation (Microsoft Clarity) as described above.
• Hosting and infrastructure: Firebase Hosting (Google Cloud) for website hosting.
• Email and communications: service providers we use to send transactional emails and manage correspondence.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Intake form submissions: retained for 12 months after submission, then deleted, unless an active engagement exists.
• Client project data: retained for the duration of the engagement plus 24 months, or as specified in the applicable Master Services Agreement (MSA).
• Billing and transaction records: retained for 7 years to comply with tax and accounting obligations.
• Analytics data: Google Analytics data is retained for 14 months. Microsoft Clarity session data is retained for 30 days.
• Communications: email correspondence and consultation notes are retained for the duration of the business relationship plus 24 months.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Opt-out of analytics: disable non-essential cookies through the consent banner or your browser settings.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Data portability: request a machine-readable copy of your personal data.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: help@durk.ai
• Company: Durk Enterprises LLC
• Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States